Refund policy
Due to the limited-edition nature of this pop-up event, all sales are final. We cannot accept returns or exchanges for change of mind or incorrect sizing. Only items that arrive damaged or incorrect are eligible for a claim.
What if my item arrives damaged or is the wrong product?
If your order is not quite right, we want to fix it immediately!
- Report the issue: Please email us at hello@noiceinthecup.us within 7 days of receiving your order.
- Provide proof: Include your order number and a clear photo of the damaged or incorrect item.
- The process: Once verified, we will email you a prepaid return label.
How should I send back a damaged item?
Once our team approves your claim, the item must be returned:
- Unused and in the same condition as received.
- In the original packaging with the packing slip included.
- Including a note explaining the damage or the error.
When will I receive my refund?
Once your return is received and inspected, we will initiate a refund to your original method of payment.
- Timeline: It may take up to 10 business days for the credit to post to your statement, depending on your bank.
- Shipping Costs: Please note that original shipping costs are non-refundable.
I haven't received my refund yet. What should I do?
- Double-check your bank account or credit card statement for "pending" transactions.
- Contact your credit card company or bank directly, as processing times vary.
- If you’ve done this and still don’t see your credit, reach out to us at hello@noiceinthecup.us
Can I exchange my item for a different size?
Because this is a limited-run pop-up, we cannot guarantee stock for exchanges. If a damaged item needs to be replaced and is sold out, we will issue a full refund instead.
Shipping & Delivery Issues
If you have not received your order by June 11, 2026, please contact us at hello@noiceinthecup.us so we can investigate the delivery status for you.