FAQ

When can I expect to receive my order?

As is noted on each page of this website, and in your confirmation email, this is a limited-edition pop-up shop and all purchased items will go into one production order on May 20, 2026. Following production, the items will be packaged and shipped. The target delivery date is by or before the first World Cup match kick-off, which is June 11, 2026 (Mexico vs. South Africa).

Are returns or exchanges allowed?

Due to the limited-edition nature of this pop-up event, all sales are final. We cannot accept returns or exchanges for change of mind or incorrect sizing. Only items that arrive damaged or incorrect are eligible for a claim.

What if my item arrives damaged or is the wrong product?

If your order is not quite right, we want to fix it immediately!

  • Report the issue: Please email us at hello@noiceinthecup.us within 7 days of receiving your order.
  • Provide proof: Include your order number and a clear photo of the damaged or incorrect item.
  • The process: Once verified, we will email you a prepaid return label.
How should I send back a damaged item?

Once our team approves your claim, the item must be returned:

  • Unused and in the same condition as received.
  • In the original packaging with the packing slip included.
  • Including a note explaining the damage or the error.
When will I receive my refund?

Once your return is received and inspected, we will initiate a refund to your original method of payment.

  • Timeline: It may take up to 10 business days for the credit to post to your statement, depending on your bank.
  • Shipping Costs: Please note that original shipping costs are non-refundable.
I haven't received my refund yet. What should I do?
  1. Double-check your bank account or credit card statement for "pending" transactions.
  2. Contact your credit card company or bank directly, as processing times vary.
  3. If you’ve done this and still don’t see your credit, reach out to us at hello@noiceinthecup.us
Can I exchange my item for a different size?

Because this is a limited-run pop-up, we cannot guarantee stock for exchanges. If a damaged item needs to be replaced and is sold out, we will issue a full refund instead.

Shipping & Delivery Issues

If you have not received your order by June 11, 2026, please contact us at hello@noiceinthecup.us so we can investigate the delivery status for you.